1. Order Processing Time

All orders are processed within 1–2 business days (excluding Sundays and public holidays).

2. Shipping & Delivery Time

Estimated delivery timelines:

• Metro Cities: 3–5 business days
• Other Locations: 5–7 business days

Delivery timelines are estimates and may vary due to external factors.

3. Shipping Charges

• Prepaid Orders: Free shipping (if applicable) or calculated at checkout
• Cash on Delivery (COD): Additional charges may apply

4. Order Tracking

Once your order is shipped, you will receive a tracking link/ID via Email or SMS.

You can track your order in real-time using the provided tracking link.

5. Delivery Delays

While we strive to deliver orders within estimated timelines, delays may occur due to:

• Courier or logistics issues
• Weather conditions
• High demand during sales or festivals

We appreciate your patience in such situations.

6. Incorrect or Incomplete Address

Please ensure all shipping details are correct while placing your order.

7. Failed Delivery & RTO (Return to Origin)

If an order becomes undelivered due to:

• Customer unavailable
• Incorrect address
• Refusal to accept the order

The shipment will be returned back to us (RTO).

In such cases:

• Re-shipping charges will apply
• Refunds (if applicable) will be processed after deducting shipping charges

8. Cash on Delivery (COD)

• COD orders may include additional charges
• We reserve the right to verify COD orders before dispatch
• Repeated failed COD orders may lead to COD restriction

9. International Shipping

Currently, we do not offer international shipping.