🔁 Return Policy

We accept returns on unworn, unused products within 72 hours of delivery.

To initiate a return:

• Visit our Return/Exchange Portal, or
• Email us at support@indicultura.com (mention your Order ID)

✅ Return Conditions

• Product must be unused & unwashed
• Original tags & packaging intact
• Same condition as delivered
• Quality check mandatory after pickup

💸 Return Charges

• ₹100 handling & reverse logistics fee will be deducted

🎟 Refund Method

• We do not provide cash/bank refunds
• Approved returns are issued as Store Credit only
• Store credit valid for 60 days
• Can be used on any INDIcultura product

⏳ Processing Time

• 7–10 business days after pickup & inspection
• Store credit issued after approval

🔄 Exchange Policy

We offer exchanges on eligible products within 72 hours of delivery.

📦 Exchange Process

• Visit Return/Exchange Portal or email us
• Pickup will be attempted up to 2 times
• Exchange processed after quality check

💰 Exchange Charges

• ₹100 one-way reverse logistics fee

⚠️ Important Notes

• Only 1 exchange allowed per order
• Subject to stock availability
• If size unavailable → Store Credit provided

🚚 Delivery Timeline

• Exchange completed within 7–9 business days

📍 Non-Serviceable Pin Codes

• If reverse pickup is unavailable, customer must self-ship the product
• Exchange/store credit processed after inspection

📦 Damaged / Wrong / Missing Item

Report within 24 hours of delivery.

Send:

• Photos + unboxing video
• Order details

🚫 Undelivered / RTO Orders

If order is returned due to:

• Wrong address
• Missed delivery attempts

We offer:

• Reshipment, or
• Store Credit (valid for 60 days)